Support Center
Office Closed

Our offices will be closed from 1:00 pm Wednesday, December 24th up to and including Friday, December 26th and from 1:00 pm Wednesday, December 31st up to and including January 1st. Please note that the Help Desk will be open on December 26th but technical support will not be available.


Help Desk
Happy Holidays
Lao Tzu
Winter 2


Who We Are

Helix is the developer of Andar/360, an enterprise-wide CRM and donor management system with a strong focus on workplace giving. Andar/360 provides an integrated platform that eliminates silos, builds bridges between departments, and engages your community through personalized communications and web presence.

See how Andar/360 eliminates silos as the first step in a successful CRM strategy. Andar/360 provides the tools to foster collaboration within your organization and to build strong relationships with constituents.

Read more

Center Stage

Rainbow Convert From Rainbow!
Get answers to frequently asked questions regarding this important decision.

United Ways choose Andar/360
Large and small local United Way organizations across the United States and Canada chose Andar/360 as their strategic enterprise software.

Requirements.jpgFind out what hardware and software you need to run Andar.  Read more...

Andar Yahoo! Group
Exchange ideas, ask questions, share best practices, speak directly with over 900 United Way Andar users.

Cloud Hosting
Collaborate.jpgSeveral of our customers are using Andar in a cloud environment. Hosting in the cloud allow a group of nonprofit organizations or affiliates to save money by sharing the costs of technology.  Read more...


Helix News

August 04, 2014
Release 2014.03

May 07, 2014
Release 2014.02

March 06, 2014
Helix Partners with DonorSearch

January 02, 2014
Release 2014.01

July 23, 2013
Release 2013.03

May 08, 2013
Release 2013.02

January 30, 2013
Helix Celebrates 25th Anniversary

January 23, 2013
2013 Andar/360 Conference

January 14, 2013
Another 18 United Ways convert to Andar from Rainbow.

January 11, 2013
Release 2013.01

August 01, 2012
Release 2012.03

May 01, 2012
Release 2012.02

See more news...
Our customers say...

We found our pot of gold [Andar] at the end of our Rainbow.

Terri Buordolone
Manager, Donor and Financial Services
United Way of Burlington & Greater Hamilton
Hamilton, Ontario

"The United Way of Central Ohio switched to ANDAR in May of 2001 after approximately 8 years with FMS. This application was selected through an extensive review process that compared three major applications. Our decision was based on a number of factors, some of the most critical being the user-friendly design, integration of a web-based pledging component into the system, and very importantly, our previous experience and relationship with the vendor Helix and their key staff."

"...The entire Helix team is professional, reliable and very customer focused."

Edward C. Sabatino, Jr.
Chief Operating Officer
United Way of Central Ohio
Columbus, OH

"One of our staff commented that he had been personally involved in 5 previous software conversions, and this was 'by far the smoothest conversion I've ever seen.' What most impressed us however, is the customer service."

Al Ruhe
MIS Director
United Way of the Greater Dayton Area
Dayton, OH

Andar/360 is the most complete CRM system designed for United Ways that I have encountered in the last twelve years. Other software solutions contain some of the functionality you get with Andar but to manage your entire operation, you need the tools and flexibility only Andar provides. As United Ways change from fundraising organizations to focus on CRM to make an impact in the community and engage our constituents, there isn't a better system on the market than Andar/360.

Wayne Meadows
United Way IT Collaborative (UWITC)

“I have to admit that I was very worried about the conversion from Rainbow but Helix made it seem a lot less stressful. The process went very smooth and to top it off we were ready to go live on our goal date.”

Dallas Smith
United Way of Allegheny County
Pittsburgh, PA

Andar is a GREAT tool for our United Way. To me, it is very user friendly and performs more than adequately. I will say that users must get the training they need to use it to its fullest! One cannot even begin to know the power and options Andar offers if they do not receive training AND use the software regularly!

Myself, I am very pleased with Andar and recommend it to every United Way.

Sandra L. Taylor
Campaign Processing & Collections Manager

Metro United Way
Louisville, KY

"Conversion was awesome, outstanding! I felt like I was the only customer, even though I knew that I wasn't."

David Colvin
Director of Information Technology Solutions
Heart of America United Way
Kansas City, MO

"...The one thing I always tell people when they ask my opinion of Helix is that you can't get better service anywhere."

Kathleen K. Jewell, CPA
Vice President, Finance
Tulsa Area United Way
Tulsa, OK

Using dashboards, we are able to simplify the interfaces our staff work with. We have found them so useful, that for the first time our Community Impact, Marketing and Executive departments have all requested Andar as a tool to help manage their work. From tracking communications to managing cross-departmental workflows, the flexibility of Andar dashboards are improving our ability to collaborate.

Carol A. Frye
Chief Operating Officer
United Way of the Columbia-Willamette
Portland, OR

I have been working with Andar for almost 7 years. Over that time, we’ve purchased additional modules—we now have eCommunity, i-Attend, MIG, and e-Volunteer—in order to increase our CRM and reduce the amount of importing/exporting of files between Andar and other software systems. The ability to apply your existing Andar knowledge to setting up and using new modules is a HUGE plus. All of that integration has also allowed us to improve our back-office efficiency and on-demand reporting of incoming pledges, payments, volunteer activity and other aspects of our work with donors, workplace companies, agencies, and volunteers. I’ve found Andar to be a very deep and rich product where you can use as much or as little functionality as your organization needs or wants.

And if that wasn’t enough, they have the best tech support I’ve ever experienced! I have worked in the software industry for much of my career with many types of database applications. The staff that supports, trains, and develops this product is truly exceptional. I would definitely rate them an “10” for being tops in willingness to help with even the simplest question, patience, professionalism, and an eagerness to solve your problem as quickly as possible. And their online, searchable database and Andar User’s Group make it even easier when you want to look for the answer yourself. They are the definitely the best in support.

Deb Cooper
Info and Data Management
United Way of Coastal Fairfield County

"ANDAR is a complete and thorough application; is user friendly; provides clear and concise reporting of all levels of the campaign... I have spent many years looking for the "right" campaign software and I know that our choice of ANDAR was the right one."

" applications are only as good as the support a user can access. Suffice it to say that the support we have received from Helix has been extraordinary! At every juncture of our usage, we have felt very comfortable calling Helix and getting a very receptive person on the other end." "...planning and converting our data went well and we were impressed with the thoroughness of the conversion. The employees of Helix have been a pleasure to work with."

Gail M. Garceau
United Way of Greater Manchester
Manchester, NH

Our organization is extremely committed to having a relationship-oriented culture where accurate information, efficient processes and tailored communications create strong relationships that help us advance our mission. We’ve found Andar to be just the tool we need to accomplish this goal.

Keely Aggers
VP, Resource Development
United Way of Larimer County

Fort Collins, CO